FAQs

Unfortunately we do not offer the pre-order service. However you can choose to be notified about the restock of a product via the product page and will receive an email when we re-stock. 

Any discounts we offer will be promoted on the products at the time. 

All of our products come with a 30 days warranty from the date of purchase for returns. You have 12 months manufacturing guarantee. on top of this all our garden furniture sets come with a 3 year structural guarantee (the full terms and conditions on this can be seen in our T&C's)

Our Customer Services are on hand to help during the hours of 8am - 4pm Monday to Friday

Call Us

01942 722322,

0330 050 6704

please note during busy periods these line may be busy. 

Email us

on 1stchoicepics@gmail.com somebody will always get back to you within one working day.

Ardale House, Haydock Lane, Haydock, WA11 9WE.
If you struggle to find us we are the building with black gates across the road from Quali-Tech.

Our opening hours for our showroom are 

Monday - Friday 8am - 5pm
Saturday 8:30am - 5pm

Due to security reasons we can not change your delivery address once you have placed the order. Instead please cancel your order and re order to the correct address. Please contact our customer services they will assist you in handling this issue

Once you place your order and its accepted our courier will contact you to arrange a delivery.

Delivery is free excluding the following postcodes 

Northern Ireland, The Highlands of Scotland and Most far flung islands of the UK Specifically postcodes AB,DD,DG, EH, FK, G, IV, KA, KW, KY, ML, PA, PH, PO30 AND ABOVE, TD, HS, ZE, GY, JE, IM, TR, BT and IM and Isle of White and Inner London

You will receive tracking updates via email

Yes, we do offer an express delivery service on selected items for an additional £19.99

We offer delivery to all UK mainlands, Northern Ireland, and the Channel Islands. 

Unfortunately, orders placed on our website cannot be collected. If you are looking to collect an item, you are more than welcome to come into store and pay via Chip & Pin.

For any cancelations please contact customer services.

Please email 1stchoicepics@gmail.com explaining the issue, in the email include

The part number of the item that’s damaged (you can find this on instructions). 

Images of the damage

State if arrived on pallet with do not stack cone on top

How you would like to proceed ie, replacement or refund

Please email 1stchoicepics@gmail.com explaining the issue, in the email include

The part number of the item missing (you can find this on instructions). 

Please email 1stchoicepics@gmail.com explaining the issue, in the email include

Image of the item 

Image of the black writing printed on the packaging 

Image of the label

Please contact our customer service department with your postcode and name, they will assist you further with this request.

You will receive an email once you have placed your order, please allow an hour for the email to come through, and don’t forget to check your junk. If you don’t receive an e-mail you can call our Customer Service team.

Our rattan furniture will come with flat pack assembly instructions inside the packaging. 

Approximately 7cm

Yes, Rattan is weatherproof. We advise you to take in your cushions as these are only shower-proof. We also recommended you purchase a weather-resistant cover.

Our sets are made out of PE Rattan, Powder Coated Galvanised Steel and Aluminum 

You will need an Alan Key to assemble our sets.

The rattan sets will take 1 to 2 hours to assemble depending on the size of the set. We advise that you screw the bolts loosely until everything is in place. 

Please allow 3 - 5 working days for refunds to process into your account.

Depending on your bank this may take between 1 - 3 working days for the payment to settle. 

No, unfortunately we do not currently offer any finance options.

Yes you can pay over the phone please call

01924 722322

0330 050 6704 (standard rates apply)

Credit cards, debit cards, & PayPal are all options you can select at checkout.