Terms & Conditions

TERMS AND CONDITIONS

Terms and Conditions 2020

By purchasing from our website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our Privacy and Cookie policies, and our Delivery and Refunds Policy, govern Abreo’s relationship with you in relation to your purchase. If you disagree with any part of these terms and conditions, please do not use our website to purchase our products.

* The term ”Abreo ’ or ‘us’ or ‘we’ refers to the owner of the website. The Registered Company address of Abreo is

ATR Wholesale, Ardale house, Haydock Industrial Estate, Haydock Lane, Haydock WA11 9WE

Company registration number: 08027917

VAT registration no: 132618628

*The term ‘you’ refers to the user or viewer of our website.

Applicable Law

We control, operate and run our business from Haydock, UK. Therefore our website and showroom are governed by the laws of Enlgland and Wales, this includes the use of our website and the materials contained therein. If you choose to access our website from overseas, outside of England or Wales then you do so on your own initiative and you hereby agree that in an event of a dispute between you and ourselves that we laws of England and Wales will be applied in any case.

Website general terms of use

Your use of this website is subject to the following terms of use:

  • The content of the pages of this website is for your general information and use only. It is subject to change without notice.
  • It is your responsibility to ensure that any product information or delivery service meets your specific requirements.
  • You acknowledge our copyright over the design, layout, look, appearance and graphics and written content.
  • You acknowledge that unauthorized use or infringement of that copyright may give rise for us to a claim for damages against you.
  • For your convenience, this website may also include links to other websites. This does not signify that we endorse that website.
  • For your information, all trademarks reproduced in this website, which are not the property of Abreo Rattan are duly acknowledged.
  • Use of this website is subject to the laws of England, Northern Ireland, Scotland and Wales.

 

Terms of Sale

Your order is an offer to ourselves, at Abreo to buy the product(s) in your order. When you place an order to purchase a product from www.rattan-gardenfurniture.co.uk, we will send you an email confirming receipt of your order and containing the details of your order (the “Order Confirmation Email”). The Order Confirmation E-mail is acknowledgement that we have received your order and does not confirm acceptance of your offer to buy the product(s) ordered. We only accept your offer and conclude the contract of sale for a product ordered by you, when we dispatch the product to you and send e-mail confirmation to you that we’ve dispatched the product to you (the “Dispatch Confirmation Email”). If your order is dispatched in more than one package, you may receive a separate Dispatch Confirmation Email for each package, and each

Dispatch Confirmation E-mail and corresponding dispatch will conclude a separate contract of sale between us for the product(s) specified in that Dispatch Confirmation Email. Your contract is with Abreo.

The duration of our contract with you will start from when you order and we take payment and dispatch the products.

If there are any problems with your order, you will be contacted by our Customer Services Team via email or phone using the information you have provided. Please note that non-acceptance of an order may be a result of the product you ordered being unavailable from stock, our inability to obtain authorisation for your payment, the identification of a pricing or product description error, or not meeting the eligibility to order criteria, as set out in these general Terms & Conditions and/or our Delivery and Refund Policy and/or our Cookies and Privacy Policies.

 

Payment and Refusal of Transaction

We reserve the right to withdraw any products from this Website at any time and/or remove or edit any materials or content on this Website. We may refuse to process a transaction for any reason or refuse service to anyone at any time at our sole discretion. We will not be liable to you or any third party by reason of our withdrawing any product from this Website whether or not that product has been sold, removing or editing any materials or content on the Website, refusing to process a transaction or unwinding or suspending any transaction after processing has begun.

To be eligible to purchase products on this Website and lawfully enter into and form contracts on this Website under English law you must register by providing your real name, phone number, email address, payment details and other requested information. You must be over 18 years of age. You must stipulate a delivery address in the United Kingdom that matches the address on the card you are paying on. In a situation that these do not match we will have to cancel the order.

By making an offer to buy a product you specifically authorise us to transmit information (including any updated information) or to obtain information about you from third parties, including but not limited to your debit or credit card number or credit reports to authenticate your identity, to validate your credit card, to obtain an initial credit card authorisation and to authorise individual purchase transactions.

 

Lead time

Lead times are subject to change and can be altered when deemed necessary. We are currently working on a 3 working day dispatch + Delivery (which varies dependent on the courier). Please see Collection/ Delivery section for this information.

 

Collection/Delivery

Delivery charges and timescales vary depending on the type of product(s) ordered, the courier used, and the delivery address.

All delivery dates are estimated subject to stock availability, delivery location and correct customer details provided. We reserve the right to alter or amend estimated delivery dates or times in exceptional circumstances.

Delivery providers we use are;

-Small Independent Courier eg. Yodel, Hermes, Parcelforce, DHL

-Palletways

-Abreo Own Delivery Fleet

 

Small Independent Courier

Once the item(s) have been dispatched you will receive a dispatch notification which will inform you of the tracking information for your order. The delivery should be with you within 1 working day (some postcode areas may take up to 5 working days for example, Northern Ireland, The Highlands of Scotland and Most far-flung islands of the UK).

The couriers will bring the item to the front door, they are not permitted to enter the property. Deliveries take place Monday-Friday, Saturday delivery is not a guarantee as this is dependent on delivery drivers working in your area on that day. The couriers are unable to provide a specific delivery time nor can we request a time slot. You must be available all day.

The courier will attempt delivery on 3 occasions, each time a calling card will be left. After the 3rd attempt if delivery has still been unsuccessful the parcel(s) will be held at your local depot for 5 working days for collection. If the order is not collected it will then be placed on an automatic return to sender, where a RTS fee and a 15% restocking fee will be deducted from the refund.

We are not liable and cannot refund any delivery charges, offer any compensation, or arrange a collection, due to any of the following reasons;

  • Any delays in the delivery due to unforeseen circumstances out of our control such as;
  • Vehicle Breakdown
  • Road works
  • Restrictions/ Access problems
  • Lack of driving hours
  • Driver Sickness
  • Incorrect order information
  • Weather constraints
  • Human error
  • Multiple deliveries for consignments in numerous boxes

Cancelling/Refusing the order due to any of the reasons above, will result in a return to sender fee being deducted from the refund along with a 15% restocking fee.

If you have received the product and wish to return the item(s) for any of the reasons above, you will need to arrange a return at a cost to yourself. Upon return a 15% restocking fee will be deducted from the refund.

All goods must be signed for and checked at the time of delivery. The packaging should be opened carefully and kept in case you need to return the goods. Failure to keep the packaging may lead to repackaging fees, along with a 15% restocking fee. You are responsible for the goods once they have been delivered to the delivery address you gave, and you are liable for any loss or damage thereafter.

 

Palletways

Delivery charges vary depending on the delivery location. Extra Freight Charge to Northern Ireland, The Highlands of Scotland and Most far flung islands of the UK. Specifically postcodes AB,DD,DG, EH, FK, G, IV, KA, KW, KY, ML, PA, PH, PO30 AND ABOVE, TD, HS, ZE, GY, JE, IM, TR, BT and IM and Isle of White and Inner London.

The couriers will contact you to book a delivery date within 1 working days after the goods have been dispatched. The delivery is then arranged for a day that best suits yourselves Monday-Friday. Saturday AM delivery is available for an additional £40 charge, which must be paid prior to delivery. If you are not available to take delivery on the prearranged day, or if the item(s) will not fit through the access points to your property or street, then the delivery will be marked as failed and you will be charged a redelivery fee. The re-delivery fee will be dependent on your delivery postcode. Refusal to pay the redelivery fee will result in the parcel being returned to sender. A RTS fee and a 15% restocking fee will then be deducted from the refund.

Our items will be delivered curbside on a pallet. The driver will not be able to take the item(s) into the property as they are not insured to do so. The price of the pallet is built into the product cost, therefore the pallet upon delivery is your responsibility. The pallet and packaging must be retained until you are 100% happy with the item.

We are not liable and cannot refund any delivery charges, offer any compensation, or arrange a collection, due to any of the following reasons;

  • Any delays in the delivery due to unforeseen circumstances out of our control such as;
  • Vehicle Breakdown
  • Road works
  • Restrictions/ Access problems
  • Lack of driving hours
  • Driver Sickness
  • Incorrect order information
  • Weather constraints
  • Human error
  • Multiple deliveries for consignments in numerous boxes

Cancelling/Refusing the order due to any of the reasons above, will result in a return to sender fee being deducted from the refund along with a 15% restocking fee.

If you have received the product and wish to return the item(s) for any of the reasons above, you will need to arrange a return at a cost to yourself. Upon return a 15% restocking fee will be deducted from the refund.

All goods must be signed for and inspected at the time of delivery. The packaging should be opened carefully and kept along with the pallet in case you need to return the goods. Failure to keep the pallet and packaging may lead to repackaging fees. You are responsible for the goods once they have been delivered to the delivery address, you are liable for any loss or damage thereafter.

 

Abreo Own Delivery Fleet

You will be notified via email between 1-3 working days prior with a delivery date. If you are unable to take the delivery on this day you must notify us within 3 working hours from receipt of your delivery notification. We will then rebook the delivery on a day of our choice. A re-delivery charge will be incurred if we are not notified that you are unable to accept the delivery on that given day.

On the day of delivery, the driver will notify you the drop before with a rough estimated time of arrival. The driver will bring the item to the front door, they are not permitted to enter the property. Deliveries take place Monday-Friday. The driver will take a photograph of the item outside the property along with a signature as proof of delivery. The product must be checked at the time of the delivery, any issues must be reported and logged to the driver.

If you are not in when the delivery takes place, the driver can ask a neighbour if they would take the delivery on your behalf. The product(s) can not be left without a signature.

We are not liable and cannot refund any delivery charges, offer any compensation, or arrange a collection, due to any of the following reasons;

  • Any delays in the delivery due to unforeseen circumstances out of our control such as;
  • Vehicle Breakdown
  • Road works
  • Restrictions/ Access problems
  • Lack of driving hours
  • Driver Sickness
  • Incorrect order information
  • Weather constraints
  • Human error
  • Multiple deliveries for consignments in numerous boxes

Cancelling/Refusing the order due to any of the reasons above, will result in a return to sender fee being deducted from the refund along with a 15% restocking fee.

If you have received the product and wish to return the item(s) for any of the reasons above, you will need to arrange a return at a cost to yourself. Upon return a 15% restocking fee will be deducted from the refund.

All goods must be signed for and checked at the time of delivery. The packaging should be opened carefully and kept in case you need to return the goods. Failure to keep the packaging may lead to repackaging fees, along with a 15% restocking fee. You are responsible for the goods once they have been delivered to the delivery address, you are liable for any loss or damage thereafter.

 

Collection from Warehouse

We do permit collections from our warehouse. The process for this option is as follows;

  • When placing the order, you must ensure a note is left to notify us that you wish to collect.
  • You must also phone customer service to inform them within 1 working hour of placing the order with a day and time you wish to collect Monday-Friday, 8-4pm.
  • Please ensure your vehicle is of suitable size for the item you are collecting. If unsure, please speak to customer service and they can assist.
  • Upon arrival call customer service, if the phone line is busy please use the doorbell and we will arrange for the item to be loaded into your vehicle.
  • You must bring confirmation of your order along with a form of ID
  • Do not enter the warehouse looking for members of staff.
  • Do not leave your vehicle unless necessary
  • As the premises is a working site please refrain from bringing children on site
  • Please note parking is at your own risk as large vehicles and machinery is operated on this site

 

 

Defective/Damaged Goods

From time to time things do get damaged in transit, to assist with a return of any damaged item please follow these simple steps:

  1. Upon delivery you must check the item(s) purchased are not damage/defect. If on this inspection you find damage/defects you need to mark this down on the drivers POD. If you do not sign for the damage/defects this could affect your claim.
  2. You must then contact our Customer Services Department within 24 working hours of the delivery date.
  3. All claims must be submitted by email to 1stchoicepics@gmail.com and accompanied by:
  • Name
  • Postcode
  • Order Number
  • Pictures of the damage
  • Pictures of any damage to the packaging
  • Picture of the shipping label on the box
  • Clear description of the damage/defect
  • Your preferred resolve e.g., Partial refund, Part replacement or Full refund
  1. Allow our customer services team 24 working hours to respond to your email. Emails are responded to in a chronological order (oldest-newest). If you send multiple emails, your email trail will be displayed as the most recent email received in our inbox. Therefore, it will then take a further 24 working hours to respond to the most recent message received.
  2. All packaging must be retained until you are 100% happy with the item. If the packaging is disposed of for any reason, you must source your own packaging. Upon return to the warehouse, you will then be refunded minus the repackaging fee.

 

Collection for damaged goods

A return note must be included within the package, the following information needs to be provided in order for the returns team to process the request;

  • Name on the order
  • Delivery postcode
  • Order Number
  • Detailed description of the reason for return
  • Desired resolve e.g. Replacement or Refund

Failure to include the above information will slow down the returns/refunds process.

Couriers

The couriers used to collect the item(s) will depend on the product ordered and the location. The courier providers we use are;

-Small Independent Courier eg. Yodel, Hermes, Parcelforce, DHL

-Palletways

-Abreo Own Delivery Fleet

 

 

 

Small Independent Courier

Collections take place Monday-Friday and are all day slots. You must be available all day for the collection to take place, a time cannot be provided. The product(s) cannot be left in a “safe” place for the driver to pick up. If the item is left unattended, we are not liable if the product is stolen. If you agree a collection day and it then fails due to no one being home, you will be charged for another collection.

The product(s) must be packaged away in the original packaging and sealed well. You must remove the original shipping label off the boxes to prevent the parcel being redelivered to you. If the label is not removed and the parcel are redelivered, you will be charged for another collection. The parcel(s) must be taken to the front door for the courier to pick up, they will not enter the property to retrieve the box(s). The driver will bring the return label(s) needed with them and attach this themselves.

You must allow 3-5 working days for the box(s) to return to our premises. You must then allow a further 3-5 working days for the returns team to inspect the return and action your request. The returns team will then notify you once your request has been actioned. If upon arrival no damage can be seen to the item, the collection fee will be deducted from the refund along with a 15% restocking fee.

Palletways

Collections take place Monday-Friday and are all day slots. You must be available all day for the collection to take place, a time cannot be provided. The product(s) cannot be left in a “safe” place for the driver to pick up. If the item is left unattended, we are not liable if the product is stolen. If you agree a collection day and it then fails due to no one being home, you will be charged for another collection.

The product(s) must be packaged away in the original packaging and sealed well. The parcel(s) must be taken outside at the time of the collection and placed on the original pallet that the item was delivered on. If you have not kept the pallet you will need to inform us of this when booking the collection. A £20 charge will need to be taken for this. The driver will bring the return labels needed with them and attach this themselves.

If upon arrival, the item is not ready for the collection ie. Item not packaged away, not in suitable packaging or item not taken outside, which as a result leads to a failed collection, a re-collection fee will then need to be paid which varies dependent on the postcode.

You must allow 3-5 working days for the box(s) to return to our premises. You must then allow a further 3-5 working days for the returns team to inspect the return and action your request. The returns team will then notify you once your request has been actioned. If upon arrival no damage can be seen to the item, the collection fee will be deducted from the refund along with a 15% restocking fee.

Abreo Own Delivery Fleet

Collections take place Monday-Friday and are all day slots. You must be available all day for the collection to take place, a time cannot be provided. The product(s) cannot be left in a “safe” place for the driver to pick up. If the item is left unattended, we are not liable if the product is stolen. If you agree a collection day and it then fails due to no one being home, you will be charged for another collection.

The product(s) must be packaged away in the original packaging and sealed well. The parcel(s) must be taken to the front door for the courier to pick up, they will not enter the property to retrieve the box(s). The driver will bring the return label(s) needed with them and attach this themselves. The driver will ask you to sign for proof of collection.

You must allow 3-5 working days for the box(s) to return to our premises. You must then allow a further 3-5 working days for the returns team to inspect the return and action your request. The returns team will then notify you once your request has been actioned. If upon arrival no damage can be seen to the item, the collection fee will be deducted from the refund along with a 15% restocking fee.

 

Please Note: We are not liable for financial loss if you purchased your item through a drop shipper website and will not be able to assist unless the product is purchased directly though our website www.rattan-gardenfurniture.co.uk

 

Cancellation and Returns Procedure

You have the right to cancel your order within 3 working hours after placing the order. Otherwise your order(s) will be in the process of being picked, labelled up and picked up by the relevant courier. We must be notified by calling the office on either of the following numbers: 01942 722322 or 0333 050 6704. You can also send an email to 1stchoicepics@gmail.com using “CANCEL” as the subject.

Failure to do the above within the set time frame will lead to a return to sender fee being deducted from your refund along with a restocking fee of 15%,

If a promotion/offer is put onto a product it will only apply to products purchased during the offer. We can not offer any refund/discount on the product purchased before the promotion was placed.

Returning an order

It is your responsibility to return all of your order to our warehouse in the original packaging, showing no signs of use and in perfect condition no later than 7 working days from the day on which you communicate your return by email to 1stchoicepics@gmail.com.

You may be liable if the value of the goods returned diminishes due to the handling of the goods or in transit. If returned products are lost or damaged in transit, we reserve the right to charge you (or not to refund any amounts attributable to) such loss or damage.

Abreo recognise that many customers do not have the means to return very large items. Abreo will arrange collection during normal business hours (Monday to Friday) if requested. In such circumstances a charge will be made to cover the cost of collecting the item/s. This charge is £60.00 returns carriage cost. This fee is none negotiable.

Following the return of your order any monies paid will be refunded by the method you used to pay us where possible, and usually within 30 working days of our receipt of the returned goods, or within 14 working days of you providing evidence of having returned the goods, whichever is sooner. We will always inspect goods prior to authorising refunds.

All goods must be returned in their original packaging and a re-saleable condition, otherwise you will not receive a full refund. Abreo reserves the right to charge a 15% restocking fee on customer returns. If the order(s) is not returned in the original packaging a repackaging fee will also be deducted from any refunds.

A deduction will be made if the value of the goods has been reduced, for example as a result of you handling the goods (except when it was necessary to establish the nature, characteristics and functioning of the goods), assembling the goods, using the goods, inadequate re-packaging of the goods, or damage caused during return transit. Cushions will be delivered sealed in clear plastic wrapping that will allow for inspection.

Any cushions that have been unsealed will be deemed as having been used. Therefore, they cannot be returned for any reason other than because they are not as described or are not of satisfactory quality.

If we send items free of charge as a goodwill gesture, we will not accept a return or refund on these.

Any Special Order items made to a customer’s own specifications will not be refunded unless they are proven to be faulty.

 

Data Protection

We reserve the right to keep all customer details on the Abreo ordering system and a paper copy of your details at our Head Office until we deem it suitable to destroy them. We will take all reasonable steps to ensure all information remains confidential in accordance with the Data Protection Act 1998. Please see our privacy and cookie policies.

The data we collect

  • Customer name
  • Address, e-mail and telephone contact details
  • Additional information required to complete shop orders, such as shipping addresses and payment details (where appropriate)
  • Demographic information, such as postcode, preferences and interests
  • Website usage data
  • Other information relevant to client enquiries
  • Other information pertaining to special offers and surveys

 

How we use this data

We use this information to help us understand how you interact with our website, helping us to improve our products and services.

Specifically, we may use data:

  • For our own internal records.
  • To improve the products and services we provide.
  • To contact you in response to a specific enquiry.
  • To send you information pertaining to an online order.
  • To customise the website for you.
  • To send you promotional e-mail newsletters (if you signed up to our newsletter)

 

Please note that we do not store any credit/debit card details in any manner. All of our credit/debit card payments are completed through the Worldpay Secure Payments system, so your credit card information is never directly provided to us, just the payment.

 

Description of Products and furniture measurements

We try to ensure that all details, descriptions, and prices of products appearing on the Website are correct at the time when the relevant information was entered and aim to keep them as up to date as possible.

Be aware that this information may not always reflect the position at the exact moment you place an order. Prices may change from time to time either up or down – any such price changes will be confirmed to you at the time of ordering.

Every reasonable care has been taken to ensure that the descriptions and colour matching are accurate – nonetheless, measurements stated are approximate and colour reproduction is only as accurate as photographic and publishing processes allow.

Images are a guide and colours can vary due to different screen monitors, resolutions, brightness, and search engine. Colours are subjective to different people. Colour of items can vary if the item is indoors with artificial lighting, outdoor on a cloudy day or outdoors on a sunny day. You are welcome to come and see the furniture in person before you buy.

Dimensions given are for your guidance only. For delivery purposes, please ensure that there is adequate room to take the furniture through doorways or windows, taking note of restricted passageways, stairs, turns etc.

 

Our Products

With exposure to light and air, weaves may mature to a deeper colour and objects placed on surfaces could leave pale shadows when removed. The colours and finished look of our products may vary. The colour reproduction of the products is a close representation of the true colour of the product; we cannot accept any responsibility for any variation in colour caused by the browser software or computer system used by you.

Each product purchased is sold subject to its product description. We will take reasonable care to ensure that all details, descriptions, and prices of products visible on the website are correct and relevant at the time of entry. Although we aim to keep the website up to date, the information including product descriptions appearing on this website at a particular time may not always reflect the product at the exact moment you place an order.

All sizes given on the website are approximate and subject to change without prior notification. It is the users/customers responsibility to store, use and treat their purchases in accordance with manufacturers’ instructions.

 

Showroom

Display furniture is furniture that we have used in our own showroom and furniture that has been taken to various shows and exhibitions for marketing purposes. Moving these items around and in and out of vehicles sometimes results in them being marked or scratched. Such marks are minor and can often be touched up and concealed.

At the end of each season, we sell our display furniture at reduced prices to consider any imperfections in the appearance. If you decide to purchase one of our display items, you accept the condition and you understand that the furniture is unlikely to be in an “as new” condition when you receive it.

Display furniture is covered by our normal guarantee, but it may not be returned nor rejected if you are unhappy with the condition when delivered.  We shall use our best endeavours to describe the condition of the furniture accurately before you commit to purchase, but we strongly advise you to visit our showroom and view prior to purchase. These items are collection only we do not offer delivery for our sold as seen furniture.

 

Competitions

Competitions will be subject to the additional terms and conditions stated on the relevant competition pages of our web-site.

Promotional Terms & Conditions

We occasionally run promotions and/or offers on our products or ranges using voucher codes or automatic discounts applied at checkout. Promotional codes cannot be used in conjunction with any other offer or promotional code. Voucher codes entitle you, at the time of order, to qualify for a saving.

We reserve the right to decline or cancel orders where in our opinion, a promotion code is invalid for the order in question. Promotion codes are only valid while stocks last and may be withdrawn at any time, without prior notice. Only one promotion code can be used per order, per household. In the event of product returns, refunds will be given for the value of the original purchase once the discount is applied. In the event of any returns meaning the order no longer qualifies for the promotion advertised. reserves the right to deduct the value of the offer from the refund.

Warranty

For full warranty details please click here